freequently asked questions
faqs
frequently asked questions
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01
What services does Softrims offer?
We're a full-service technology partner — websites, web apps, mobile apps (iOS & Android), custom software, SaaS products, e-commerce stores, AI/ML solutions, plus cloud, UI/UX design, and digital marketing. From idea to launch, we handle it end to end.
02
Who do you work with?
Startups, small and medium businesses, and established brands across the UK, India, and beyond. Whether you need a single website or a complex software product, we scale our approach to fit.
03
Do you work with international clients?
Yes. We collaborate comfortably across time zones over email, calls, and video, and you'll always have a clear point of contact throughout your project.
04
What makes Softrims different?
We focus on real business outcomes, not just deliverables — clean communication, honest timelines, and technology chosen because it fits your goals, not because it's trendy.
05
How does your project process work?
Every project moves through five clear stages: Discovery, Planning, Design, Development, and Launch. You'll know what's happening at each step, with defined milestones along the way.
06
How long does a project take?
It depends on scope. A standard website is usually 2–4 weeks, while mobile apps, custom software, or AI solutions run longer based on complexity. You'll get a clear timeline after our first consultation.
07
Will I be involved during the project?
Yes. We share regular updates and check in at key milestones for your feedback and approval, so the final product matches what you had in mind.
08
Can you take over an existing or half-built project?
In most cases, yes. We'll review your current website, app, or codebase and advise honestly on whether to continue, refactor, or rebuild — and why.
09
What if I only have an idea and no technical details?
That's completely fine. Many clients come to us with just a concept. We help shape it into a clear scope, timeline, and plan during the discovery stage.
10
Do you design as well as develop?
Yes. We handle both UI/UX design and development in-house, so your product looks polished and works smoothly — no disconnect between design and build.
11
How much will my project cost?
Custom work is priced to its actual scope — there are no fixed one-size-fits-all packages. Once we understand your requirements, we send a transparent quote with a full breakdown.
12
How do payments work?
Projects are typically split into milestone-based payments rather than a single upfront amount, so cost stays aligned with progress. Exact terms are shared in your proposal.
13
Do you offer a free consultation?
Yes. Your first consultation is free — we discuss your goals, answer questions, and give you an honest sense of scope and cost before you commit to anything.
14
Are there any hidden charges?
No. Everything is laid out in your quote before work begins. If something changes the scope mid-project, we discuss and agree on it with you first.
15
What technologies do you work with?
Modern, proven stacks — Flutter and React Native for mobile, React and WordPress for web, plus current AI/ML tools, cloud platforms (AWS, Azure, Google Cloud), and more, chosen to fit your project.
16
Will my website or app be mobile-friendly?
Yes. Everything we build is fully responsive and tested across devices and screen sizes, so it works well on mobile, tablet, and desktop.
17
Do you provide support after launch?
Yes. We offer ongoing maintenance, updates, monitoring, and support to keep your website or app secure, fast, and up to date. Support plans are tailored to your needs.
18
Do I own my website, app, and code after completion?
Yes. Once the project is fully delivered and settled, all final files, code, and assets are handed over to you — you retain full ownership.
19
Can you help improve or scale my existing website or app?
Absolutely. We offer performance optimization, redesigns, new features, and scaling support to help your existing product grow with your business.
20
How do I get started?
Just reach out through our contact page or book a free consultation. Tell us about your project, and we'll guide you through the next steps.